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Author Topic: Battery Cover Comes Off...[Update: Free Replacement!]  (Read 571 times)
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tweedz
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« on: November 28, 2009, 07:49:54 PM »
My battery cover has been coming off pretty easy sometimes...especially when i pull it out of my pocket. Anyone else having the same problem?
« Last Edit: January 06, 2010, 06:32:44 AM by vpnavy » Logged
snsmom
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« Reply #1 on: November 28, 2009, 11:55:33 PM »
I noticedd this myself. But, I have no clue how verizon will resolve this one
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Dust
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« Reply #2 on: November 29, 2009, 01:13:37 AM »
mine stays on really well, you might take it to verizon if it's a big problem
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vpnavy
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« Reply #3 on: November 29, 2009, 01:47:51 AM »
 I searched the net and found that you aren't the only one with battery cover problems...

  • Bad news is a number of Droids have battery cover problems.  The good news is (based on a thread I read) - you can get a replacement!   "...The phone number I called to order my replacement was 800-734-5870.  After the language selection screen, I hit 0 a couple times to get to an operator..."
  • Now, I found another thread (with pictures) that show's you how to fix the cover yourself.   Take a look at:  DROID:  Anyone else finding the battery cover falls off? - Nov 16th, 2009

Let us know how it goes.
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Dust
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« Reply #4 on: November 29, 2009, 01:57:45 AM »
vpnavy, you are the king of how to!
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vpnavy
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« Reply #5 on: November 29, 2009, 02:46:23 AM »
   Just found Battery Door Replacement - November 21st, 2009...

"A very small percentage of the doors are a the low end of our specifications. If you are having a problem with your door falling off, contact our call center. Use the link on our forum home page that says "Contact Us" and you can either call or chat or e-mail. We'll send you a new one.  Sorry for the problem."

Here is the link: https://www.motorola.com/feedback.jsp
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tweedz
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« Reply #6 on: November 29, 2009, 05:07:42 PM »
Quote from: vpnavy on November 29, 2009, 02:46:23 AM
   Just found Battery Door Replacement - November 21st, 2009...

"A very small percentage of the doors are a the low end of our specifications. If you are having a problem with your door falling off, contact our call center. Use the link on our forum home page that says "Contact Us" and you can either call or chat or e-mail. We'll send you a new one.  Sorry for the problem."

Here is the link: https://www.motorola.com/feedback.jsp


Thank you very much VP... Heres a cookie
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vpnavy
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« Reply #7 on: November 30, 2009, 01:20:35 AM »
Quote from: tweedz on November 29, 2009, 05:07:42 PM
...Thank you very much VP... Heres a cookie...
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tweedz
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« Reply #8 on: December 08, 2009, 09:08:59 AM »
I contacted Motorola and they sent me a replacement battery cover... Problem Solved
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vpnavy
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« Reply #9 on: December 08, 2009, 09:45:02 AM »
Quote from: tweedz on December 08, 2009, 09:08:59 AM
I contacted Motorola and they sent me a replacement battery cover... Problem Solved


Super and thanks for letting us know tweedz.  Motorola seems to be a great company.
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vpnavy
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« Reply #10 on: December 19, 2009, 03:35:51 AM »

  We've already brought you one way to keep your Motorola Droid's battery cover from coming off so easily. That one involved a screwdriver and about 5 seconds of work.

Verizon's fix? Well ... Says Flickr user Anticitizen:

    Took my phone to the Verizon store, and this is their solution.

    It's better than what the original rep tried to do, which is put scotch tape on it.

    IMO, for a $200 phone, this is unacceptable.

Yeah. That's more than a little weak.
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Dust
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« Reply #11 on: December 19, 2009, 10:01:15 AM »
That's actually horrible customer service, scotch tape or that grip thing. So much for interchangeable batteries for whoever does that.
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vpnavy
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« Reply #12 on: December 19, 2009, 10:32:01 AM »
Quote from: Dust on December 19, 2009, 10:01:15 AM
That's actually horrible customer service, scotch tape or that grip thing. So much for interchangeable batteries for whoever does that.


Unfortunately (for Verizon) - I don't believe their really is a fix without replacing the entire Droid.  I'm sure, from a Business sense, it is cheaper to suck up bad press then replace a million Droid's.
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